FAQs - Frequently Asked Questions

1. What payment methods do you accept?

You can pay easily with Cash on Delivery (COD) or bank transfer—whichever works best for you.

2. How long does delivery take?

Delivery usually takes 3–5 business days in major cities and 5–7 business days in other locations across Pakistan.

3. Do you offer international shipping?

Currently, we only ship within Pakistan, but we plan to expand to international shipping soon.

4. How do I track my order?

Once your order is dispatched, you’ll receive an email and a WhatsApp message with your tracking number and a link to track your parcel.

5. What is your return or exchange policy?

Please note that we currently do not offer returns or exchanges, so we recommend checking product details carefully before placing your order.

6. Can I cancel or change my order?

Yes, you can change or cancel your order within 6 hours of placing it. Please contact our support team right away for assistance.

7. How can I contact customer support?

You can reach us anytime on WhatsApp at +92 322 1977142.

8. Are your products authentic?

Absolutely! We guarantee that all our products are 100% authentic and sourced only from verified suppliers.

9. What if I receive a damaged product?

We carefully inspect all products before dispatch, so the chances of receiving a damaged item are extremely rare.

10. Do you have a physical store I can visit?

Right now, we operate online only—this way we can bring you the best prices and hassle-free shopping.